Placing a call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the
following information:
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Product name (Located on the printer, such as HP Officejet 2620)
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Product number (located inside the cartridge access door)
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Serial number (located on the back or bottom of the printer)
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Messages that appear when the situation occurs
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Answers to these questions:
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Has this situation happened before?
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Can you recreate it?
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Did you add any new hardware or software to your computer at about the time that this
situation began?
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Did anything else occur prior to this situation (such as a thunderstorm, the printer was
moved, etc.)?