Unable to print
If you are having trouble printing, you can download the HP Print and Scan Doctor, which can
troubleshoot this issue for you automatically. To get the utility, click the appropriate link:
Take me to the HP Print and Scan Doctor download page.
NOTE:
The HP Print and Scan Doctor may not be available in all languages.
To resolve print issues
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable
to print, try the following in order:
1.
Check for error messages from the printer display and resolve them by following the on-screen
instructions.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a.
Depending on your operating system, do one of the following:
●
Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b.
Either double-click the icon for your printer, or right-click the icon for your printer and select
See what’s printing to open the print queue.
c.
On the Printer menu, make sure there are no check marks next to Pause Printing or Use
Printer Offline.
d.
If you make any changes, try to print again.
4.
Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a.
Depending on your operating system, do one of the following:
●
Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
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●
Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b.
Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.
If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d.
Try using your printer again.
5.
Restart the print spooler.
To restart the print spooler
a.
Depending on your operating system, do one of the following:
Windows 8
i.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then
click the Settings icon.
ii.
Click or tap Control Panel, and then click or tap System and Security.
iii. Click or tap Administrative Tools, and then double-click or double-tap Services.
iv. Right-click or touch and hold Print Spooler, and then click Properties.
v.
On the General tab, next to Startup type, make sure that Automatic is selected.
vi. If the service is not already running, under Service status, click or tap Start, and then
click or tap OK.
Windows 7
i.
From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii.
Double-click Services.
iii. Right-click the Print Spooler, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v.
If the service is not already running, under Service status, click Start, and then click
OK.
Windows Vista
i.
From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.
ii.
Double-click Services.
iii. Right-click the Print Spooler service, and then click Properties.
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iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v.
If the service is not already running, under Service status, click Start, and then click
OK.
Windows XP
i.
From the Windows Start menu, right click My Computer.
ii.
Click Manage, and then click Services and Applications.
iii. Double-click Services, and then select Print Spooler.
iv. Right-click Print Spooler, and click Restart to restart the service.
b.
Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.
If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d.
Try using your printer again.
6.
Restart the computer.
7.
Clear the print queue.
To clear the print queue
a.
Depending on your operating system, do one of the following:
●
Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b.
Double-click the icon for your printer to open the print queue.
c.
On the Printer menu, click Cancel all documents or Purge Print Document, and then click
Yes to confirm.
d.
If there are still documents in the queue, restart the computer and try printing again after
the computer has restarted.
e.
Check the print queue again to make sure it is clear, and then try to print again.
If the above solutions do not resolve the problem,
click here for more online troubleshooting
.
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